Tenancy Financial Support

A case study

Mrs S and her four daughters listed with us after being homeless for several years.

Mrs S's position within her extended family meant that she had always felt obligated to take care of, take in, and financially support all who needed her. The consequence was that she had large debts with the Dept of Housing and was 'black listed' on the Real Estate database. Independent housing was not a viable option. Mrs S and children regularly moved between family for years, with her two oldest daughters going into the youth shelter when things became too crowded. Mums' immediate hope was to be able to have all of her kids under one roof again and then work with SHAC to find long term stable accommodation.

Home-Recycling-300In the time Mrs S has been with SHAC;

  • Her family has been reunited
  • Rent has been paid every week
  • Mrs S has developed strategies that allow her to support her extended family without this impacting on her housing
  • Mrs S has saved over $2200.00
  • She has paid $750.00 off her Dept of Housing debt
  • She has gained long term stable accommodation through our Same House Different Landlord program and
  • Mrs S has gained a sense of control over her life and can begin to make plans for her future that are realistic and achievable.

The model

Provision of general budgeting, 'income check', information, referral and consumer advocacy with the goal of accessing and sustaining housing. Access to the Rent in Advance Scheme.


  • SHAC tenant requesting support

Service provision

  • Previously sat with Microfinance worker now incorporated into Family Support Worker role within a case management context.
  • Worker meets with family within the initial weeks. Earlier the better.