Service Delivery

Launch-of-StepUP-Loan-Program-300SHAC delivers the following Programs:

Specialist Homelessness Service and Crisis Supported Accommodation Program

This program aims to support families who are experiencing homelessness. There are a myriad of reasons why a family may be faced with housing stress such as domestic violence; mental health issues; child safety concerns; drug and alcohol misuse, gambling and family breakdown. Our aim is to provide intensive case management support to a family for as long as they may need providing a family with the opportunity to overcome the barriers that they have faced and work towards finding a long term house that they can call home. This program is funded by the Queensland Department of Housing and Public Works.

My Money Program

Over the previous 2 years SHAC have been piloting a unique financial support model that recognises that a significant causal factor of being in housing stress or becoming homeless is as a result of serious financial hardship. The aim of the My Money Program is to provide specialised financial health checks to support families to gain insights towards building their financial capacity and hence access to housing and self-reliance to sustain their tenancy. This pilot was evaluated and due to the positive outcomes achieved for families we have been successful in receiving funding through the Queensland Department of Housing and Public Works to continue piloting this program for tenants in Community Housing and also to tenants in the private rental market via the RentConnect Program.

Same House Different Landlord Housing Program

SHAC manages transitional housing for families who may need some additional support in maintaining their tenancy. This support includes financial management; linkages into employment; tenancy education and basic living skills. To be eligible for this program a family needs to have an existing housing application with the Department of Housing and Public Works and assessed as high to very high need. This Program is funded by the Queensland Department of Housing and Public Works.

Long Term Housing Program

SHAC manages long term housing for families who are in a position to maintain a tenancy independently. To be eligible for this program a family needs to have an existing housing application with the Department of Housing and Public Works and assessed as high to very high need. This Program is funded by the Queensland Department of Housing and Public Works.

Microfinance Programs

SHAC over the previous 10 years have established themselves as a leader in the provision of Microfinance in FNQ. This is reflected in the strength of our partnerships with Good Shepherd Microfinance (GSM) and National Australia Bank (NAB). SHAC has also played a pivotal role in supporting many other community service providers in FNQ to develop and deliver the No Interest Loan Scheme.

No Interest Loan Scheme (NILS)

SHAC delivers the NILS Program to families residing in our Crisis Accommodation Program and to the broader community. The aim is to provide access to low income earners a no interest loan for the purpose of purchasing essential household items such as washing machines; fridges and lawn mower packages. Often individuals and families who are on low incomes and or experiencing financial hardship are not financially equipped to meet the unpredictable costs of purchasing such items and subsequently this can lead to housing stress. Additionally having access to these loans can assist families to set up a new home.

StepUP Loan Program

This loan product provides community members with the opportunity to apply for a loan of up to $3,000 to purchase items such as cars; computers; dentist work; access to education and household items. This loan it paid back at a very low interest rate, allowing for people who have had difficulty accessing banking products with a chance to be financially included in society.

ADDS Up Saving Plan

When a person has successfully completed a No Interest Loan or a StepUP Loan, National Australia Bank will match savings of up to $500. A person is required to also set up a NAB account to access this matched saving opportunity.

Microfinance Programs are funded by Good Shepherd Microfinance and National Australia Bank.